North Bay plans to spend $1 million to improve customer service, modernize operations

North Bay council are looking to spend $1 million by next year to modernize and implement changes to its operations and improve customer service.It was a priority identified back in Dec. 2022.A third-party operational review was conducted to evaluate city services and operations and identify opportunities to improve efficiency, accountability, communication, customer service, and value to taxpayers.KPMG completed the organizational review in 2024, identifying opportunities to modernize service