What to do when things go wrong: Advice from class-action lawyers to consumers in Canada

Got injured using a new medical device? Did a grocery store product make you sick? Bought a defective plumbing tool that caused major damage to your home? Linda Visser, partner in the class-action group at Siskinds Law Firm in London, Ont., says she'd be careful of buying certain products such as toys, pharmaceutical drugs and medical devices. Jeff Orenstein, an attorney with the class-action law firm Consumer Law Group, which has offices in Montreal and Ottawa, says he would be wary of some ite