New changes come into effect to handle Canadian banking complaints

New changes are coming into effect that aim to protect bank customers in the event of a scam or address other bank-related issues. Starting Nov. 1, Canada's major banks will have to answer to the Ombudsman for Banking Services and Investments (OBSI) if there is a problem the bank can’t resolve. These banks include the Royal Bank of Canada, Toronto-Dominion Bank, National Bank of Canada, Bank of Nova Scotia (Scotiabank) and Tangerine. "We are free of charge, independent of the banks, we und