New air travel rules take effect

As the Calgary International Airport bustled with holiday-bound travelers on Sudnay, some passengers celebrated the new Passenger Bill of Rights. The Canadian Transportation Agency (CTA) made effective on Dec. 15 a second phase of new rules, outlining what compensation airlines are obligated to pay when flights are delayed or cancelled. "It's a step in the right direction because that sets the tone for the airline to basically change the game, and put passengers as the priority," said Victor Ess