Alberta adopts 'shared response' to triage emergency calls

The Alberta government says its new strategy of looping in Health Link nurses into each 911 call will help streamline emergencies and ensure ambulances are sent to the calls they must respond to. Details of the program, called the EMS-811 shared response team, were unveiled during a media conference with Health Minister Jason Copping and Alberta Health Services administrator Dr. John Cowell on Thursday. "Empowering dispatchers to divert non-urgent calls to a dedicated team of experienced nurses