Opinion: Sales tactics for internet, phone, TV require scrutiny

A recent report from the Commission for Complaints for Telecom-television Services reveals that Canadians’ complaints about internet, phone and television service providers companies have increased by 73 per cent. Among Canadians’ biggest complaint was misleading information from telecommunication companies. Such practices, however, do not impact all Canadians evenly. Older adults, especially those living in situations of financial precarity, are among those placed at a clear disadva