Tips from the Call Centre

Welcome to my first CARP/Zoomer call centre column.
 
I’m Nancy Coghill, a CARP Ambassador. My goal is to offer advice on how best to work with CARP.
 
First, a bit about me: I started working for CARP/ZoomerMedia over six years ago after retiring from a long, happy and successful career in the Employee Benefits field–group insurance and company pension plans. With CARP, I was presented an opportunity to work at outbound calling, and at trade shows, Zoomer shows, the Ashken