The invisible workforce: Davenport Campbell on the risks and realities of remote work

The expansion of remote work has created what some scholars describe as an “invisible workforce” — employees whose professional contributions are mediated almost entirely through digital platforms, and whose presence is rarely felt beyond the screen (Kniffin et al., 2021). This shift, accelerated by the global pandemic, normalised working from home as both a necessity and a preference for many.The benefits of remote work are well documented: increased flexibility, improved work