Know your rights as a customer for exchanges and refunds

The busiest shopping period of the year has come and gone and we’ve spent billions of dollars on gifts. But what happens when we have to return to the store to get a refund or an exchange? What are your rights as a customer?
Most people don’t realise the law is on your side and that you’re protected by Australian Consumer Law.
Customers are entitled to a refund, free repair or replacement if the product doesn’t match the description, doesn’t work or doesn’t pe