How Industry-Specific AI Is Solving Problems Generic Software Never Could

For years, the pitch to small businesses went something like this: buy this one all-in-one platform, and it’ll run your whole operation. One login for invoicing, scheduling, customer records, the lot. Sounds tidy in a demo. 
Then a plumber tries to use it to juggle three vans across the Northern Beaches on a Monday morning and works out pretty quickly that the thing was built by someone who has never been near a job site.
That gap – between software that does everything in gener